Ultimate Command Center for TMCs
No more fragmented and tedious browsing across multiple content provider websites. WonderMiles consolidates the most exhaustive content in one place.
Performance is guaranteed: your counselors no longer need to worry about file finishing options, as quality control is performed during booking. This is thanks to travel policy filters, analytic field instantiation, configured payments, and access to workflows for interacting with travelers seeking approvals if necessary.
We solve the major drawbacks encountered by travelers who use alternative channels, often breaching budgeting and security controls.
Performance is guaranteed: your counselors no longer need to worry about file finishing options, as quality control is performed during booking. This is thanks to travel policy filters, analytic field instantiation, configured payments, and access to workflows for interacting with travelers seeking approvals if necessary.
We solve the major drawbacks encountered by travelers who use alternative channels, often breaching budgeting and security controls.
Designed to Tackle Key Challenges
Data Lock-In
Legacy solutions tie data management to their IT tools, reducing operational flexibility and creating inefficiencies.
Higher Content Prices
Airlines, hoteliers will no longer pay high distribution costs and are seeking to disintermediate their content.
Higher Operational Cost
Lack of self-managed booking changes by corporation requires hiring extra staff for travel assistance / management.
Limited Content
Current well established Market solutions do not offer full content options.
Low Customer Experience
The enforcement of offline processes leads to increased user dissatisfaction.
Offline and Online booking not integrated
Outdated solutions struggle to seamlessly process offline bookings, often necessitating manual intervention for certain processes.
How does WonderMiles address those challenges?
Comprehensive best buy multi-channel content ALL-IN-ONE place
Direct connections with over 50 content sources and growing every month.
- Airlines and Railways as major direct providers. Every direct integration is our moat.
- Marketplace of offers from existing and established channels like LCC and GDS, with direct challengers through NDC.
- There is no channel we cannot integrate.
Universal workspace for Travel Agent
A unique workspace designed to prevent the inefficiencies of navigating through multiple disconnected applications.
The digital transformation enabled by the WonderMiles Universal Agent Tool provides an intuitive tool for Travel Agents to uniformly and transparently address all the needs of their corporate travelers, from pre-booking to a complete and cohesive travel experience. Data and processes are stored in a single, unified repository to ensure data consistency and operational completeness, along with real-time access to the most exhaustive travel content sourced from GDS, disintermediated NDC (New Distribution Capability for Airlines), direct hotel content through channel managers, various hotel content providers like Expedia and Booking, as well as European rail content.
The digital transformation enabled by the WonderMiles Universal Agent Tool provides an intuitive tool for Travel Agents to uniformly and transparently address all the needs of their corporate travelers, from pre-booking to a complete and cohesive travel experience. Data and processes are stored in a single, unified repository to ensure data consistency and operational completeness, along with real-time access to the most exhaustive travel content sourced from GDS, disintermediated NDC (New Distribution Capability for Airlines), direct hotel content through channel managers, various hotel content providers like Expedia and Booking, as well as European rail content.
Delivering the Timely, Collaborative Service Every Traveler Deserves
Experience best-in-class customer service within an online collaborative environment that seamlessly connects business travelers with travel counselors, ensuring efficient and personalized support.
Every action on a travel file is tracked to the second. At any moment, you can see who, among the traveler, the approver, the travel counselor, or the provider, has acted on the file.
Both parties have at their fingertips access to generative travel policy and business rules settings, a coherent workflow system, all payment methods used in the industry, online BI data, a dynamic mark-up system, and travel profile management.
This meets the eagerly awaited demands of today’s corporate customers for leakage reduction, compliance, consistency of content and services.
WonderMiles reinvents business travel by eliminating hassles and artificial boundaries.
Every action on a travel file is tracked to the second. At any moment, you can see who, among the traveler, the approver, the travel counselor, or the provider, has acted on the file.
Both parties have at their fingertips access to generative travel policy and business rules settings, a coherent workflow system, all payment methods used in the industry, online BI data, a dynamic mark-up system, and travel profile management.
This meets the eagerly awaited demands of today’s corporate customers for leakage reduction, compliance, consistency of content and services.
WonderMiles reinvents business travel by eliminating hassles and artificial boundaries.
Gain full ownership of your customers' profile data
Travelers' profile data is a valuable asset that TMCs should securely maintain on their side. WonderMiles ensures full control and security over customer data.
A major change that bids farewell to lengthy rollout projects unavoidably driven by OBT vendors on the corporate side and welcomes a TMC-driven rollout where TMCs gain control over their customers and can easily and independently manage the rollout of the WonderMiles-embedded OBT.
The privacy and protection of your personal data are handled in full compliance with the GDPR. This means that any personal data you provide is collected, stored, and processed transparently, securely, and only for legitimate purposes. You have full control over your data, including the right to access, modify, or delete your information at any time.
A major change that bids farewell to lengthy rollout projects unavoidably driven by OBT vendors on the corporate side and welcomes a TMC-driven rollout where TMCs gain control over their customers and can easily and independently manage the rollout of the WonderMiles-embedded OBT.
The privacy and protection of your personal data are handled in full compliance with the GDPR. This means that any personal data you provide is collected, stored, and processed transparently, securely, and only for legitimate purposes. You have full control over your data, including the right to access, modify, or delete your information at any time.
Your Online and Offline Travel are unified
With legacy systems, TMCs often operate blindly on 'mailbox-type' PNRs generated by OBTs, without accurate knowledge of the rules applied to produce such bookings.
In many cases, the stored booking in the OBT ends up being different from the final consumed booking due to the significant gap between online and offline modes. WonderMiles eliminates this gap by storing bookings in a single location accessible to both TMCs and travelers. TMC counselors and corporate travelers have identical access to the travel policy, the same content, payment methods, workflows, and other settings. This simplifies the rollout at the corporate level, gives TMCs back control over their business, and increases traveler satisfaction.
In many cases, the stored booking in the OBT ends up being different from the final consumed booking due to the significant gap between online and offline modes. WonderMiles eliminates this gap by storing bookings in a single location accessible to both TMCs and travelers. TMC counselors and corporate travelers have identical access to the travel policy, the same content, payment methods, workflows, and other settings. This simplifies the rollout at the corporate level, gives TMCs back control over their business, and increases traveler satisfaction.
The ultimate end-to-end solution
Keep track of bookings no matter where they are made, whether inside or outside the marketplace, or by whom….
All the traveler’s needs are fully managed within the WonderMiles Universal Agent Tool:
All the traveler’s needs are fully managed within the WonderMiles Universal Agent Tool:
- Online bookings, instantaneous ticketing, and post-sales operations such as trip modifications, cancellations, and refunds, as well as additional ancillary service bookings, including seat assignments, extra luggage, lounge access, fast track, and many other services provided by airlines.
- Smooth integration of additional services booked outside of the WonderMiles marketplace like transfer, special service, insurance and many other options
- Management of involuntary changes made by airlines, such as modifications to flight schedules, routing, airport, or aircraft changes. This is the most feared event by TMCs as it can cause leakage, increase traveler dissatisfaction, and generate extra costs.
It has never been easier to boost your revenue
The machine will handle all it can, relieving your travel counselors from unrewarding tasks and transforming them into a sales team.
The WonderMiles marketplace is designed to empower corporate travelers with self-service options and lighten the workload of travel counselors. TMCs can increase their revenue by upselling and cross-selling additional services or upgrades to their clients. This could include offering premium accommodations, extra amenities, travel insurance, airport transfers and many other options identified through machine learning that draws conclusions from data patterns.
Travel agents can increase their revenue by upselling and cross-selling additional services or upgrades to their clients. This could include offering premium accommodations, extra amenities, travel insurance, airport transfers, special tours, or dining packages.
The WonderMiles marketplace has a direct impact on TMCs' performance, addressing the challenging recruitment problem, reducing GDS licenses and other OBT costs, and enabling the sale of disintermediated air content that is, on average, 11% cheaper than GDS content. This will significantly impact EBITDA, savings, and productivity.
The WonderMiles marketplace is designed to empower corporate travelers with self-service options and lighten the workload of travel counselors. TMCs can increase their revenue by upselling and cross-selling additional services or upgrades to their clients. This could include offering premium accommodations, extra amenities, travel insurance, airport transfers and many other options identified through machine learning that draws conclusions from data patterns.
Travel agents can increase their revenue by upselling and cross-selling additional services or upgrades to their clients. This could include offering premium accommodations, extra amenities, travel insurance, airport transfers, special tours, or dining packages.
The WonderMiles marketplace has a direct impact on TMCs' performance, addressing the challenging recruitment problem, reducing GDS licenses and other OBT costs, and enabling the sale of disintermediated air content that is, on average, 11% cheaper than GDS content. This will significantly impact EBITDA, savings, and productivity.
